Store Policy

Westport Lash Service Guidelines
 

1. Client Preparation: Please ensure your lashes are clean. You may utilize our studio facilities and cleaning products for lash cleansing prior to your appointment.

2. Post-Service Amendment Policy: Any requests for eyelash touch-ups or fills more than three days after the initial service will not be complimentary.

3. Cancellation and Rescheduling Protocol: We require a minimum 24-hour notice for appointment modifications to avoid incurring a 40% fee of the scheduled service cost.

4. Late Arrival Policy: Should you arrive more than 20 minutes late, your appointment may be forfeited. A 40% fee of the original service cost is required to reschedule.
   
    

Lash Lift and Tint Services
 

1. Satisfaction Guarantee: If you are dissatisfied with your lash lift or tint within the first three days, we offer a corrective service by the same stylist. Please note, refunds are not issued.

2. Allergic Reaction Refund Policy: In cases of skin or eye allergies attributed to our treatment, we offer a 50% refund of the full payment.
   
    

Eyelash Extensions Services
 

1. Consultation and Liability: Prior to eyelash extension application, a detailed consultation regarding volume, length, and style will be conducted. We hold no responsibility for dissatisfaction arising from preferences expressed during this consultation.

2. Refund Policy: Dissatisfaction with the final result does not warrant a refund. However, missing lashes can be fixed within the first three days without cost, as per our Post-Service Amendment Policy.

3. Refill Limitations: Refills are not provided beyond 21 days from the initial appointment, which will then be regarded as a new full set.

4. Full Set Requirement: Should less than 40% of lashes remain at the time of your appointment, it will be considered a full set rather than a refill.

5. External Work Policy: If lash work done by other technicians does not meet our requirement. A removal and subsequent full set (or partial removal) will be necessary, charged as a full set.
   
    

Westport Lash Coupon Policy
 

Welcome to Westport Lash! We’re thrilled to offer our valued customers various coupons to enhance their experience with our services. Please take a moment to familiarize yourself with our coupon policy:
 

1. Coupon Eligibility: Coupons are available to all our customers, subject to the specific terms and conditions of each coupon.

2. Redemption Process: To redeem a coupon, please present it at the time of payment. Digital coupons can be shown on a mobile device or mentioned if they have a code.

3. Limitations:

   • Only one coupon can be used per service.

   • Coupons cannot be combined with other offers or promotions unless explicitly stated.

   • Coupons are not redeemable for cash.

   • Certain coupons may be specific to services or products and cannot be used for others.

4. Appointment Cancellations: If you cancel an appointment where a coupon was to be used, the coupon remains valid until its expiration date but must be used in accordance with our standard booking policy.

5. No Retroactive Use: Coupons cannot be applied to past visits or services already rendered.

6. Lost or Stolen Coupons: We are not responsible for lost or stolen coupons. Please treat coupons like cash.

7. Modification of Policy: Westport Lash reserves the right to change or terminate the coupon policy at any time without prior notice. However, valid coupons will be honored until their expiration date.

8. Inquiries and Assistance: For any questions regarding coupon usage or issues, please contact our customer service team.